How do I resend order emails to customers?
Re-Sending Order Emails from the Admin
If, for some reason, your customer does not receive an order email, you can re-send it to them through your Admin, using the following steps:
- Login to your Admin.
- Go to Sales -> Orders and search for the order that needs to be re-sent.
- Click on the order's "View" button to open up the order
- Click the "Print Invoice" button located towards the top right of the page
- The invoice will open now Click the "Email" button located towards the top right of the page
Your Power-eCommerce store will then re-send the email to the customer's email address.
Tip:
If your customer still cannot receive the emails, be sure to check the email address they used when placing the order. It could be an older email address or perhaps it was mistyped. Also have them check their Spam or Junk Folders.