Overview

The sync connector links your store catalog and orders to your account so that inventory levels, product details, and order status stay consistent across platforms. Once connected, syncing runs automatically on a schedule, and you can also trigger a manual sync at any time.

Prerequisites

• Admin (owner or staff with full permissions) access to your Shopify or BigCommerce store.
• An active account with sync/integrations enabled on your plan.
• For Shopify: the store's .myshopify.com domain.
• For BigCommerce: your Store Hash and API access enabled on the store.

  Connect Shopify

1. Go to Settings → Integrations → Add Connection and select Shopify.
2. Enter your store's domain, e.g. your-store.myshopify.com, and click Continue.
3. You'll be redirected to Shopify to log in and approve the requested permissions (products, inventory, and orders read/write).
4. After approving, you'll be redirected back automatically and the connection will show as Connected.
5. Choose your initial sync direction (see Sync Settings) and click Run Initial Sync.

  Connect BigCommerce

1. Go to Settings → Integrations → Add Connection and select BigCommerce.
2. Enter your Store Hash, found in your BigCommerce admin URL: store-<hash>.mybigcommerce.com.
3. Create an API account in BigCommerce under Settings → API Accounts → Create API Account, granting Products, Orders, and Inventory scopes as modify.
4. Copy the generated Client ID, Client Secret, and Access Token into the connection form.
5. Click Test Connection, then Save. Once verified, run the initial sync.

Sync Settings

Once connected, configure what data syncs and in which direction from Integrations → [Store] → Sync Settings.

Field Mapping

Default field mappings cover the most common attributes. You can adjust these under Sync Settings → Field Mapping.

SKU            →  sku
Title          →  product_title
Price          →  price
Stock quantity →  inventory_level
Vendor/Brand   →  vendor
Tags           →  tags (comma-separated)

Custom fields and metafields can be mapped individually, but require two-way sync to be enabled for that field.

Troubleshooting

Connection shows "Failed" after authorizing

Usually means a required scope was denied during OAuth (Shopify) or the API token lacks a needed permission (BigCommerce). Disconnect, re-check the requested scopes, and reconnect.

Inventory counts don't match

Check sync direction �?? if set to two-way with no clear source of truth, the two systems may be overwriting each other. Set one system as authoritative for inventory, or switch to one-way sync.

Orders aren't importing

Confirm the order status filter in Sync Settings includes the statuses you expect (e.g. an order sitting in "unpaid" won't import if only "paid" is selected).

FAQ